This Privacy Policy outlines how InstantChatbots AI collects, uses, shares, and protects your information when you interact with our website, chatbot builder platform, and integrated AI services. It applies to website visitors, account holders, and chatbot users.

By using our services, you agree to the terms outlined in this Privacy Policy. If you have questions or need clarification, please contact us at support@instantchatbots.ai.

Personal Data

When you register or use our services, we collect the minimal personal information required:

• Email address
• Billing information (for paid subscriptions)

This information is obtained directly from you during account registration, newsletter subscription, form completion, or email correspondence with our team.

Technical Data

Our systems automatically collect certain technical information when you visit our website or use our services:

• IP address
• Device and browser specifications
• Operating system details
• Geographic location data
• Website navigation patterns and duration
• Traffic source information
• User interaction data

We collect this information using cookies and similar tracking technologies. For additional details, please refer to our Cookies Policy page.

Chatbot Data

As a chatbot service provider, we also process and store:

• Knowledge base materials you upload to our platform
• Conversation transcripts and interaction history
• End-user inquiries and chatbot responses
• Performance metrics and usage analytics
• Data collected through integrated lead capture forms
• Information from authorized third-party integrations

InstantChatbots AI does not sell personal data to third parties or use it for marketing purposes or for serving advertisements. We use your data only with your consent or as necessary to:

• Provide and maintain our services
• Process payments and prevent fraudulent transactions
• Improve and personalize your user experience
• Analyze usage patterns to enhance our platform
• Communicate with you about service updates, new features, or support requests
• Send essential product and service announcements
• Comply with legal obligations
• Debug and fix technical issues

The legal bases for processing your data include:

• Contract fulfillment: Processing necessary to deliver the services you've requested
• Legitimate interests: Improving our services and ensuring their security
• Legal compliance: Processing required by applicable laws
• Consent: Where you have explicitly agreed to specific uses of your data

We may share your personal information with the following categories of recipients:

Service Providers

We engage trusted third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Monitoring systems for detecting and responding to security incidents
• Regular backups to prevent data loss
• Employee training on data security and privacy practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

The types of cookies we use include:

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Allow us to remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites for marketing purposes (only if you've consented)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more detailed information on the cookies we use, please refer to our Cookies Policy.

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to our processing of your data in certain circumstances.
• Rights Related to Automated Decision Making: You can request human intervention in automated decisions.
• Right to Withdraw Consent: You can withdraw your consent for processing at any time.

To exercise any of these rights, please contact us at support@instantchatbots.ai. We will respond to your request as fast as possible.

We retain your personal data for as long as your account is active or as needed to provide you with our services. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For inactive accounts:

• Account data: Retained for up to 24 months after the last activity
• Chatbot interaction data: Retained for up to 12 months unless otherwise specified
• Technical logs: Retained for up to a year for security and analysis purposes

You can request deletion of your account and associated data at any time by contacting us at support@instantchatbots.ai.

We don't offer our services to anyone under 16 years old. We avoid collecting personal information from minors and don't do so intentionally. Parents or guardians who discover their child has shared personal data with us should contact us right away. If we discover we've collected a minor's personal information without parental permission, we will promptly delete it from our systems.

We may periodically update our Privacy Policy. When changes occur, we'll post the revised version on this page and refresh the "Last Updated" date at the top.

For major changes, we'll provide more noticeable alerts, potentially including email notifications. We recommend checking this Privacy Policy regularly to stay updated on how we protect your information.

By continuing to use our Service after any modifications to the Privacy Policy, you acknowledge that you've seen these changes and agree to follow and be bound by the updated terms.

If you have any questions or concerns about instantchatbots.ai Privacy Policy or the data practices, you can check the privacy policy page at privacy policy or contact us at support@instantchatbots.ai.